Policy -

Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 6 - 10 business days
  • Europe : 6 - 10 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept exchanges and cancellations

Just contact me within: 5 days of delivery

Ship items back to me within: 7 days of delivery

Request a cancellation within: 24 hours of purchase

I don't accept returns

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

When is my item going to ship?

Please check your invoice, it has scheduled to despatch date on it. Due to the busy wedding season, there might be a delay of 3-5 working days. So please plan ahead and order on time. I am not held responsible if you order on a few days before the event

Why I can't track my order?

For international orders, if you chose regular standard shipping at checkout, that will be ship via Australia Post Economy Air service. This service doesn’t have a tracking feature. There is an option to add tracking on the order at checkout.

How long it takes my parcel to arrive after it is posted?

It takes around 10-15 business days for the parcel to arrive at destination country after been posted from our location.

Can I cancel my order after 1 week?

I accept cancellation within 24 hours with a full refund. After that, we detect 20% for the material cost.

Legal imprint